BlueCallom Support Services
Executives, Management, Teams, and IT
Support where you need it
General Product Support, Agentic AI Support, Solution Methodology Support, and Solution Advisory.
Support overview
General Product Support
Agentic AI Support
Solution Methodology Support
Solution Advisory Program
Audience
- Executives
- Management
- Business Teams
- IT Departments
Support Programs
General Product Support
- General Product Support is included in the product usage fees of Solutions or Agents
- Email support
- 24×7 initial agent-based response
- Expert support during office hours.
Note: Advanced support is additionally available.
Advanced Support Programs
The difference in advanced Support Programs
Every business is different. Smaller businesses often have some autodidacts who learn fast, experiment often, and develop their own way to get support. Others prefer a support program that fits their specific needs. We want to make sure you are successful and customize the support programs that exceed the standard program that comes with the product. This model may vary with our partners who support their customers in the way it works best for them.
1) Agentic AI Support Program
For Executives
- Strategy related exchange
- Strategic use case exploration
- Trend discussion related to your business
- General AI Leadership Exchange
For IT Management
- Expansion and changes related exchange
- Use Case exploration
- Update expansion support
- Agentic AI technology exchange
2) Solution Methodology Support
- Dedicated support contract.
- Providing general AgenticBlue solution-specific methodology and configuration support.
- Support for dedicated internal support teams.
- Expert support daily during office hours.
3) Solution Advisory Service
- Monthly operations support for more sophisticated solutions.
- Weekly update calls.
- Dedicated support agreement for each solution in question
like DISRUPT, TRANSFORM, COMPLY, COMPETE, SCALE… - Monthly expert assessment & report.