Making Silos Permeable
When you research Google, you will find that business silos cause significant economic waste by creating locally rational choices that lead to globally suboptimal outcomes for the entire enterprise. When departments operate in isolation, organizations routinely suffer from fragmented decisions, duplicated work, and 15–23% excess operational costs.Conventional Software Helped Build the Digital Silos
Ironically, decades of enterprise software development have reinforced these boundaries. CRM systems were designed for sales, supply-chain applications for logistics, and financial applications for finance. Their licensing, access rights, interfaces, and workflows followed those organizational structures. But sharing, building data relationships, access rights, and confidentiality were too complex to manage for opening the data gates.
Yet, information required to achieve a business outcome rarely belongs to only one department. Why should a salesperson need access to a supply-chain application just to get the logistics information needed for a customer decision? And why should employees need to know whether relevant information resides in one of five CRM systems or three different supply-chain systems? We believe the question should change from “Who needs access to the application?” to “What information should be available to whom, when, and for what business purpose?”
The Data Should Flow — Not the User running behind the data
BlueCallom’s Enterprise Workflow Intelligence creates an intelligence network across existing applications, data sources, people, and workflows. We don’t want to break down to social silos but the intellectual data silos. For that, we developed an Intelligent Data Mapping™ technology that can identify relevant information across heterogeneous enterprise systems and make approved information available within the context of a workflow. Management determines what information may cross organizational and system boundaries, under which conditions, and for which roles. Enterprise Workflow Intelligence then applies those policies as workflows progress. The organizational boundary can stay. The application boundary gets resolved. Now relevant information can cross any silo.
The Architecture & Implementation
- ENTEPRISE WORKFLOW INTELLIGENCE
The BlueCallm Platform and core system, AgenticBlue, give defined users access to defined data. They come from your existing systems. No data cleansing necessary. Our Intelligent Data Mapping technology ensures it understands the right data, even if they come from 10 different CRM systems. - USER EXPERIENCE
Users work on the AI-driven intelligent workflows and no longer think in systems like ERP, CRM, SCM, etc., but in workflows, activities, and working objectives. While we access the data from the existing systems, the users no longer need to sit in front of three different applications. They work in a meta application that drives the workflow and interact with the AI when needed. - DATA INCONSISTENCY
You may have data sets from acquired companies, from older systems, or isolated business units. Also, this is no roadblock. The Intelligent Data Mapping model can handle that too. Also, no data cleansing is needed here. It wouldn’t be clean for long anyway.
This lets enterprises preserve specialized departments and existing technology investments while enabling workflows to operate intelligently across them. When information is missing, Enterprise Workflow Intelligence can identify where it exists. When approvals are delayed, PROacting-AI can follow up or escalate. When unexpected situations occur, AI can assess their relevance and adapt the workflow. The result is not another integration platform or collaboration tool. We see a future not as a silo-free organization, but as an organization where specialization no longer creates isolation. Software helped build the digital silos. Enterprise Workflow Intelligence makes them intelligently permeable.
How would we do it for your organization?
- Have an introductory call with our customer success managers. We will explore your situation and systems and determine whether there is a fit.
- We offer a free two-hour consultation to help you imagine how this would work technically and operationally in your company.
- We then come up with a proposal for how ‘Silo Cracker’ would do the job for you and how that virtual intelligence layer would benefit you.
Get in touch to explore how this technology and method could help you make silos translucent wherever necessary.
Per email: http://bluecallom.com/inquiry or phone: +41 (44) 500-6480
